Legal Notice
Website Editor
This website is published byVendom, a limited liability company (SARL) with its current authorized capital.
Company Name:Vendom
Legal form:SARL
SIREN:832 160 899
SIRET:832 160 899 00015
Headquarters:74 Chemin des Capitelles, 30620 Bernis, France
Phone:04 66 36 00 44
Email:contact@vendom-pro.com
The company's representatives,Cyril PaquetteandAudrey Bermond, serve as the publication's editors-in-chief.
Accommodations
The site is hosted by:
OVH SAS
2 rue Kellermann
59100 Roubaix
France
Intellectual Property
All content on this website (text, photographs, logos, graphics, videos, etc.) is protected by the provisions of the Intellectual Property Code.
Any reproduction, display, modification, or distribution, in whole or in part, without prior authorization from Vendom is prohibited.
Liability
Vendom strives to provide information that is as accurate as possible. However, the company shall not be held liable for any omissions, inaccuracies, or failures to update the information posted on the website.
Privacy Policies
1. Data Controller
The controller of personal data is:
Vendom
SARL
74 chemin des Capitelles
30620 Bernis – France
Email:contact@vendom-pro.com
Phone: 04 66 36 00 44
2. Data Collected
We may need to collect the following information:
First and last name;
Email address;
Phone number;
Any information you choose to provide to us through our contact forms or our Meta forms (Facebook and Instagram).
3. Purposes of Data Collection
Data is collected in order to:
respond to your requests for information;
to contact you again regarding our products or services;
follow up on your request;
improve the quality of our services.
4. Legal Basis
Data processing is based on your consent when you fill out a form or contact us voluntarily.
5. Recipients of the Data
The data is intended solely for Vendom and is not sold to third parties.
They may be processed by our technical service providers when necessary for the operation of the website or the management of our services.
6. Shelf Life
Personal data is retained only for as long as necessary to process your request and in compliance with applicable legal obligations.
7. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
right of access;
right to rectification;
right to erasure;
right to restriction of processing;
right to object;
the right to data portability.
You can exercise these rights by writing to: contact@vendom-pro.com
If you believe your rights have not been respected, you may file a complaint with theCNIL.
8. Cookies
This website may use cookies that are necessary for its operation, as well as cookies used to track website traffic. You can configure your browser to block some or all cookies.
9. Meta Forms (Facebook and Instagram)
When you fill out a quick form on Facebook or Instagram, the information you provide is used solely to respond to your request, contact you, and offer you Vendom's services.
This data is treated confidentially and is not shared for commercial purposes.
10. Contact
If you have any questions regarding this privacy policy or the processing of your personal data, you can contact us at:
GENERAL TERMS AND CONDITIONS OF SALE FOR BUSINESS CUSTOMERS – VENDOM
Version dated October 7, 2026
Article 1 – Identification of Vendom
These General Terms and Conditions of Sale are provided by:
VENDOM
Limited liability company with capital of €50,000
Registered office: 74 chemin des Capitelles, 30620 Bernis – France
SIREN: 832 160 899
SIRET: 832 160 899 00015
Nîmes Trade and Companies Register (RCS): 832 160 899
Intra-Community VAT Number: FR14832160899
Phone: 04 66 36 00 44
Email: contact@vendom-pro.com
Hereinafter referred to as “Vendom.”
Article 2 – Purpose and Scope
These General Terms and Conditions of Sale, hereinafter referred to as the “GTC,” govern the sale of products and, where applicable, services agreed upon between Vendom and any customer acting in the course of their professional activities.
They are intended, in particular, for resellers, distributors, installers, pool contractors, and other professionals who purchase Vendom products for their business needs.
These include, in particular, hot tubs, swim spas, saunas, pergolas, heat pumps, accessories, equipment, consumables, replacement parts, and complementary products sold by Vendom.
These terms apply to orders placed through the Vendom Business Portal, via a quote, a purchase order, by email, or by any other means accepted by Vendom.
Any order implies unconditional acceptance of these Terms and Conditions of Sale in the version applicable on the date of the order.
Any special terms and conditions expressly agreed upon in writing between Vendom and the customer shall take precedence over these General Terms and Conditions for those provisions from which they deviate.
General Terms and Conditions for Business constitute the foundation of commercial negotiations and must, in particular, include payment terms as well as the factors used to determine the price.
Article 3 – Access to the Professional Area
Access to the Vendom Professional Area is restricted to professionals whose accounts have been approved by Vendom.
Vendom may request any documents necessary to verify the applicant’s identity and professional activity, including information regarding the applicant’s business and, where applicable, the applicant’s intra-Community VAT number.
The customer warrants the accuracy of the information provided when creating their account and agrees to keep it up to date.
Vendom shall not be held liable for any failure or delay in performance resulting from incorrect, incomplete, or outdated information provided by the customer.
Login credentials are personal and confidential. The customer is responsible for their use and must notify Vendom immediately in the event of unauthorized use.
Vendom may suspend or terminate a business account, particularly in the event of nonpayment, cessation of business, incorrect information, misuse of the business account, or a serious breach of contractual obligations.
Article 4 – Products and Technical Information
The key product features are presented, in particular, on the Vendom website (in the professional section), in catalogs, technical data sheets, instructions, quotes, and other sales materials.
Business customers are required to verify, before placing any order, that the selected product is suitable for their project, intended use, and the constraints of the installation site.
Photographs, videos, 3D renderings, product displays, colors, and illustrations are provided for illustrative purposes only. Slight differences in shade, finish, or appearance do not constitute a defect as long as they do not affect the product’s essential characteristics or its normal use.
Vendom may modify the specifications, components, or features of its products, particularly for technical, regulatory, or supply-related reasons, provided that it does not substantially alter the essential specifications of an order that has already been accepted without notifying the customer.
Article 5 – Prices and Terms and Conditions
The applicable prices are those listed in the Vendom business portal, the price list applicable to the customer, the quote, the purchase order, or the order confirmation.
Unless otherwise stated, prices are listed in euros, excluding tax (HT).
VAT and any other applicable taxes are added in accordance with current regulations.
Business rates and any discounts may vary depending on, among other factors, the customer category, the quantities ordered, promotional offers, or specific terms agreed upon between Vendom and the customer.
The price list and terms and conditions applicable to the customer's category can be viewed in the customer's professional account or provided upon request.
Costs for transportation, delivery, crane services, handling, installation, commissioning, or any other specific services are included only if they are expressly listed on the quote or order.
For intra-Community transactions subject to a special VAT regime, the customer is responsible for providing a valid intra-Community VAT number and the information necessary for the application of the corresponding tax regime.
Vendom may change its rates for future orders. Any order that has been definitively accepted will remain subject to the pricing terms agreed upon at the time of acceptance, unless otherwise agreed by the parties.
In the event of an obvious data entry or display error resulting in a price that is clearly inconsistent with the product’s usual value, Vendom will notify the customer before the order is definitively accepted and will provide the customer with the correct price.
Article 6 – Orders
The customer is responsible for verifying that all information on their quote, purchase order, or shopping cart is correct before confirming the order.
Unless otherwise specified, an order becomes binding upon acceptance by Vendom and, when a deposit or advance payment is required, upon fulfillment of the specified payment terms.
An automatic acknowledgment of receipt generated by the professional portal does not necessarily constitute final acceptance if Vendom still needs to verify the product’s availability, shipping, delivery terms, or any other conditions necessary for fulfilling the order.
Vendom may refuse or suspend an order, particularly in the event of non-payment, a prior late payment, incorrect or incomplete information, product unavailability, or a physical inability to fulfill the order.
Any modification or cancellation of an order that has already been accepted is subject to Vendom’s prior written consent.
Products that are customized, configured, manufactured, or ordered specifically at the customer’s request may not be canceled or returned without Vendom’s prior written consent.
Article 7 – Payment
Unless otherwise specified in the quote, purchase order, or invoice, 30% of the order amount is due upon order confirmation, and the balance must be paid in full before the goods are shipped, picked up, or made available.
Payments are made using the payment methods accepted by Vendom.
7.1 – Actual Receipt of Funds
When advance payment is required, the payment condition governing the availability, pickup, or shipment of the order is considered satisfied only after the funds have actually been made available to Vendom and credited to Vendom’s bank account.
Submitting proof of a wire transfer, a payment order, a bank confirmation, a screenshot, or any other document that merely confirms that a payment has been made is not sufficient to authorize the shipment, pickup, or release of the merchandise.
This rule also applies to transfers advertised as “instant,” as there may still be bank processing times between when the transfer is initiated and when the funds are actually available.
Consequently, Vendom may wait until it has confirmed receipt of the funds before releasing the merchandise.
This provision governs the release of goods and does not alter the legal rules determining the legal date of payment.
7.2 – Discount
Unless otherwise agreed in writing, no discount is granted for early payment.
7.3 – Late Payment
Any amount not paid by its due date shall automatically be subject to late payment penalties, effective the day after the due date and without prior notice.
The applicable rate is equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, plus ten percentage points, but may not be lower than the applicable statutory minimum.
A business customer who is late in making a payment is also automatically liable for a flat-rate compensation fee of €40 to cover collection costs. If the actual costs incurred exceed this amount, Vendom may request additional compensation upon presentation of supporting documentation.
In the event of nonpayment, Vendom may suspend all deliveries, pending orders, new orders, or special terms and conditions until the matter is fully resolved.
Article 8 – Product Availability
Product offers are subject to availability and planned shipments.
Information regarding inventory or delivery times is provided based on the information available at the time of the order.
If a product becomes unavailable after an order has been placed, Vendom will notify the customer as soon as possible.
Vendom may offer an equivalent product, a new availability date, or any other appropriate commercial solution.
If the parties cannot agree on an alternative solution, the consequences for the order in question will be determined by mutual agreement or in accordance with applicable law.
Article 9 – Deadlines
Unless Vendom has expressly committed in writing to a specific date, the stated preparation, shipping, and delivery times are approximate.
Time frames are generally expressed in business days.
Vendom takes all reasonable steps necessary to meet the deadlines it has communicated.
A delay does not automatically entitle the customer to cancel the order, claim a penalty, or receive compensation when it results, in particular, from transportation, a supplier, a force majeure event, or any other event that cannot reasonably be attributed to Vendom.
In the event of a significant delay directly attributable to Vendom, the customer may give Vendom formal notice to fulfill the order within a reasonable additional period of time.
Article 10 – Delivery and Pickup
Delivery terms, delivery times, and shipping charges are specified when you place your order.
Depending on the agreed-upon terms, shipping may be arranged by Vendom, by a carrier appointed by Vendom, or directly by the customer.
When the customer arranges its own transportation, the goods are made available to the customer in accordance with the agreed-upon terms.
The customer must provide, prior to delivery, all information necessary to ensure that the delivery proceeds smoothly, including the exact address, the recipient’s contact information, and any special access restrictions.
In particular, it is the customer’s responsibility to verify in advance that the delivery location is accessible to the designated vehicle and to report any narrow roads, weight or height restrictions, steep slopes, gates, obstacles, the need for a tailgate, special handling requirements, the use of a crane, or any other difficulties that could affect the delivery.
Any additional costs resulting, in particular, from incorrect or incomplete information, failure to notify of inaccessibility, absence at the time of delivery, unjustified refusal to accept delivery, redelivery, return, or storage necessitated by the customer may be billed based on the costs incurred by Vendom or the rate provided to the customer.
Special handling, installation, carrying, crane services, or commissioning services are included only when they have been expressly ordered.
Article 11 – Receipt of Goods and Transportation
The customer or the customer’s representative is required to inspect the condition of the goods upon receipt.
In particular, he must check the apparent condition of the products and packaging, the number of packages, the items delivered, and whether there is any damage.
Any visible defects must be noted with specific, detailed, and justified reservations on the shipping document.
General statements such as “subject to unpacking” are not, on their own, sufficient to precisely identify damage.
When circumstances permit, the customer must unpack the shipment in the presence of the carrier if there is visible damage and take photographs to document the condition of the goods.
The customer must also notify Vendom as soon as possible and provide the delivery slip, along with photographs and other supporting documentation.
When a shipment is subject to Article L.133-3 of the French Commercial Code, the consignee must, in particular, comply with the statutory deadline for filing a substantiated claim with the carrier as applicable to partial losses and damage. For international shipments, the rules specific to the relevant mode of transport must be followed.
Article 12 – Transfer of Risk
The transfer of risk occurs in accordance with the delivery method agreed upon by the parties and, where applicable, the Incoterm expressly specified in the commercial documents.
When the customer takes possession of the goods themselves or arranges for their shipment directly, the risks are transferred upon delivery to the customer or to the carrier they have chosen.
When Vendom undertakes to deliver to an agreed-upon address, the transfer of risk occurs in accordance with the contractual terms applicable to that delivery.
The transfer of risk is distinct from the retention of title provided for below.
Article 13 – Retention of Title
VENDOM RETAINS OWNERSHIP OF THE GOODS SOLD UNTIL FULL PAYMENT OF ALL AMOUNTS DUE UNDER THE ORDER, INCLUDING PRINCIPAL AND INCIDENTAL COSTS.
Until full payment has been made, the customer must store the goods in such a way that they can be identified.
In the event of nonpayment, Vendom may exercise the rights arising from this retention-of-title clause in accordance with applicable regulations.
Article 14 – Warranties and After-Sales Service
The products are covered by the applicable statutory warranties and, where applicable, by Vendom’s commercial warranties as described in the warranty documentation applicable to the product at the time of order.
The coverage periods, covered items, exclusions, and terms of coverage are as set forth in this documentation.
In the event of a service request, Vendom may ask for the serial number, order number, photographs, videos, technical specifications, electrical or hydraulic measurements, as well as a detailed description of the problem and the installation conditions.
When the applicable after-sales service policy so provides, Vendom covers parts found to be defective under warranty, while on-site diagnosis, labor, travel, assembly, disassembly, draining, and refilling are the responsibility of the professional reseller.
The warranty does not cover damage resulting from, among other things, improper installation, an unsuitable power supply, freezing, lack of maintenance, water imbalance or improper water treatment, abnormal use, unauthorized modifications, external accidents, or use that does not comply with the technical documentation.
Consumables and parts that are subject to normal wear and tear are covered only if there is a recognized defect that falls within the scope of an applicable warranty.
These provisions do not preclude the application of applicable mandatory legal rules, particularly those concerning latent defects.
Article 15 – Returns
No merchandise may be returned without Vendom's prior written consent.
Once the return is approved, Vendom provides the customer with the return instructions and address.
Unless there is a recognized defect, an error attributable to Vendom, or a specific agreement, the customer is responsible for the costs and risks associated with the return.
Customized products, as well as those that have been specially procured, installed, used, are incomplete, or have been damaged, cannot be returned, unless otherwise required by law or agreed to in writing.
Since these sales are made with business customers, they are not subject to the general right of withdrawal reserved for consumers.
However, the specific provisions of the Consumer Code remain applicable when a contract is entered into off-premises with a business that employs no more than five employees and the subject matter of the contract does not fall within the scope of its principal business activity.
Products must be returned complete, properly protected, and in the condition agreed upon with Vendom.
Customized, used, installed, or damaged products, or those ordered specifically for a customer, cannot be returned, except in the case of a defect for which Vendom is responsible or with Vendom’s express consent.
Since the sales covered by these Terms and Conditions of Sale are between businesses, no general contractual right of withdrawal is granted, subject to any applicable mandatory legal provisions.
Article 16—Reseller Liability
The business customer remains responsible for the advice, work, installations, and services it provides to its end customer.
In particular, it is the representative’s responsibility to verify that the proposed product meets the project’s needs and that its installation complies with regulations as well as Vendom’s technical specifications.
Vendom shall not be held liable for any damage resulting, in particular, from improper installation, improper handling, unauthorized modification, or use contrary to the product’s instructions and specifications.
To the extent permitted by applicable law, Vendom shall not be liable for consequential damages such as business interruption, loss of revenue, loss of customers, or loss of business opportunities.
No limitation set forth in these Terms and Conditions shall apply if it is prohibited by a mandatory provision of law, or in cases of gross negligence or willful misconduct, where a limitation of liability cannot legally be invoked.
Article 17 – Documentation, Trademarks, and Intellectual Property
The trademarks, logos, photographs, videos, catalogs, manuals, technical data sheets, plans, diagrams, sales materials, and other materials provided by Vendom remain the property of Vendom or their respective owners.
Authorized resellers may use the materials made available to them solely for the purpose of marketing Vendom products and in accordance with the brand's guidelines.
In particular, the Vendom logo may not be altered, distorted, or used in any way that could damage the brand’s image or mislead the public.
Any other use requires Vendom's prior consent.
Article 18 – Terms and Conditions Specific to the Dealer Network
These Terms and Conditions of Sale primarily govern the purchase and sale of products.
Specific commitments relating, in particular, to territorial exclusivity, products displayed in showrooms, sales targets, the organization of the distribution network, marketing activities, the use of the brand, or any other terms of the partnership may be set forth in a distribution contract or a separate, specific agreement.
These specific provisions take precedence over these Terms and Conditions when they expressly govern the same matter.
Article 19 – Force Majeure
Neither party shall be held liable for any failure to perform or any delay resulting from a force majeure event that meets the conditions set forth in Article 1218 of the Civil Code.
In the event of a temporary impediment, performance of the relevant obligation is suspended for the duration of such impediment, unless the delay justifies termination of the contract.
If the impediment is permanent, the consequences are determined in accordance with applicable law.
Article 20 – Personal Data
Vendom processes the data necessary for creating and managing business accounts, placing and tracking orders, billing, payments, deliveries, customer relations, and after-sales service.
This information may be shared with service providers involved in fulfilling the order to the extent necessary for them to perform their duties.
The terms and conditions governing the collection, use, and retention of data, as well as the rights of data subjects, are set forth in the Vendom Privacy Policy, which is available on the website.
Article 21 – Amendments to the Terms and Conditions and Proof of Acceptance
Vendom may modify these Terms and Conditions for future orders.
The version applicable to an order is the one provided to the customer at the time the order is confirmed.
Each version includes a date that identifies it.
Vendom may retain the date of acceptance of the Terms and Conditions as well as the version applicable to each order placed through the business portal.
The Terms and Conditions of Sale must be provided in a durable medium to any business customer who requests them.
Article 22 – Billing
Any sale or service that results in an invoice is processed in accordance with applicable regulations.
Invoices must include, among other things, the required payment information, including the due date, discount terms, the late-payment penalty rate, and the flat-rate collection fee applicable in the event of late payment.
The purchase order number is also indicated when it has been previously issued by the buyer, if required by regulations.
Article 23 – Governing Law and Language
These Terms and Conditions are governed by French law.
The French version shall prevail between the parties. Any translations are provided to facilitate understanding of the document.
For international sales, and unless otherwise agreed in writing, the application of the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980, is expressly excluded, so that the contractual relationship remains governed by French law as designated by these Terms and Conditions.
Article 24 – Dispute Resolution and Jurisdiction
The parties shall endeavor to resolve amicably any dispute relating to an order or their business relationship before resorting to legal proceedings.
WHEN BOTH VENDOM AND THE CUSTOMER HAVE ENTERED INTO THIS AGREEMENT AS BUSINESSES, ANY DISPUTE RELATING TO THESE TERMS AND CONDITIONS, THEIR VALIDITY, INTERPRETATION, PERFORMANCE, THEIR TERMINATION, AN ORDER, OR THE COMMERCIAL RELATIONSHIP BETWEEN THE PARTIES SHALL BE SUBJECT, SUBJECT TO APPLICABLE MANDATORY PROVISIONS, TO THE COMPETENT COURTS OF THE JUDICIAL DISTRICT OF NÎMES, INCLUDING IN THE EVENT OF MULTIPLE DEFENDANTS OR THE JOINING OF A THIRD PARTY.
THIS JURISDICTION CLAUSE MUST REMAIN DISPLAYED IN A VERY CONSPICUOUS MANNER.
The Code of Civil Procedure requires that such a clause be agreed upon by parties who have all entered into the contract in their capacity as merchants and that it be clearly specified.
Article 25 – Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, unenforceable, or inapplicable, the remaining provisions shall remain in full force and effect.
The invalidity of a clause does not relieve the parties from fulfilling their other contractual obligations.
Article 26 – Acceptance of the Terms and Conditions
Before confirming an order placed on the Vendom business portal, the customer must be able to review these General Terms and Conditions of Sale.
Final confirmation of the order is contingent upon their acceptance.
The checkbox to be included in the Professional Area checkout can be worded as follows:
☐ I have read and agree to Vendom’s General Terms and Conditions of Sale for Business Customers.
The document titled “Vendom’s General Terms and Conditions of Sale for Businesses” should provide direct access to these Terms and Conditions.